Shipping policy
Free Shipping Policy
At Cloud Clutch London, we believe luxury shopping should come with exceptional service. That’s why we’re pleased to offer FREE standard shipping on all UK orders, with no minimum spend.
Processing Time
-Orders are processed within 1–2 business days.
-Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
-United Kingdom: 2–5 business days (Free Standard Shipping)
- International delivery times vary depending on the destination and local customs procedures.
Please note that delivery times are estimates and may occasionally be affected by factors outside our control, including courier delays, severe weather, or peak seasonal demand.
Order Tracking
Once your order has been dispatched, you’ll receive a confirmation email with tracking information (where available), allowing you to follow your parcel’s journey.
International Orders
International customers may be responsible for any customs duties, import taxes, or other fees charged by their local authorities. These charges are not included in the purchase price or shipping costs and are the responsibility of the customer.
Incorrect Addresses
Please ensure your shipping address is accurate before completing your order. Cloud Clutch London cannot be held responsible for delays or lost parcels caused by incorrect or incomplete address details provided at checkout.
Lost or Damaged Parcels
If your parcel is lost in transit or arrives damaged, please contact our customer support team as soon as possible. We will work with the courier to resolve the issue promptly.
Need Assistance?
If you have any questions regarding shipping or your order, please contact our customer support team. We’re always happy to help and ensure your shopping experience with Cloud Clutch London is smooth from checkout to delivery.