Refund policy

Returns & Refund Policy

At Cloud Clutch London, we are committed to providing premium products and excellent customer service. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• All original packaging, tags, and accessories must be included.
• Proof of purchase or your order number is required.

Items that show signs of use, damage, or have been altered after delivery may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Personalised or custom-made products
• Clearance or final sale items (unless faulty)

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photographs so we can resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or sent in error by Cloud Clutch London.

We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

Exchanges

If you would like to exchange an item, please contact us first. Exchanges are subject to product availability.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team, quoting your order number, and we’ll be happy to assist you.